Privacy Policy 

Website – Clinique Santé-voyage de la Fondation du CHUM

The clinic attaches the greatest importance to protecting the personal information that you entrust to us (“personal information”).

The purpose of this confidentiality policy is to let you know why and how we obtain personal information on the website, and to explain the methods we employ to protect such personal information. The clinic respects your privacy. Accordingly we have developed general procedures and practices for managing personal information.

Personal information

This confidentiality policy describes the personal information that the clinic may collect about users of the website in the course of its regular provision of services. It also describes how this information may be used.

Our primary purpose in collecting personal information about you is to make sure that your experience on the website takes place in a safe, effective and personal way. This means we can provide the services and features that are best suited to your needs and customize our services to make your experience safer and more enjoyable. We collect only personal information that we consider necessary for this purpose.

Why does the clinic collect personal information?

The clinic collects personal information only in order to:

Identify individuals
Advertise, develop, improve and supply products and services to users of the website
Provide easier access for users of the website
Measure and improve the efficiency of services at the clinic
Settle claims or legal disputes
Inform users of the website about offers, products, services and updates, online or otherwise
Customize website users’ experience
Protect website users against errors, fraud and criminal activities
Serve all other purposes to which users of the website have consented, or for any purposes otherwise
required or permitted by law or described to users of the website at the time when personal
information is collected, used or disclosed
Personal information is kept in secure locations as well as on servers controlled by the Clinique Santé-voyage de la Fondation du CHUM or by its service providers. We make every reasonable effort to prevent the loss or inappropriate use of personal information in our possession.
By collecting accurate, up-to-date information about you, we can recommend the best possible services for you. During a consultation, whether by telephone, online or face to face, doctors must prepare a medical record that describes the medical problem. Your decision not to disclose certain information can make follow-up on your case more complicated and limit certain services, including those of outside suppliers.

Does the clinic disclose your personal information?

The clinic will not disclose personal information for reasons other than the reasons for which such information was originally collected, except with the consent of the website user or as required by law or by a duly constituted authority.

There are various circumstances under which we may be expected to disclose personal information to third parties. For example, the clinic may disclose personal information to a third party who has been engaged to perform certain functions on our behalf, or to a public authority or representative of a public authority if, in the clinic’s reasonable judgment, there appears to be an imminent threat to life or personal property, which could be avoided or minimized through disclosure of such information.

For the purpose of obtaining specialized services, we might transmit some of your information to outside service providers (such as an independent healthcare professional) in order to make it possible for them to help or treat you as effectively as possible. In this case, the clinic may disclose personal information to organizations that supply services on its behalf.

In situations where we disclose personal information in accordance with this confidentiality policy, we disclose only information that is required. We also sign confidentiality agreements, whenever it is reasonable and practical to do so, with the third parties to whom we disclose information.

It is also possible that we may retain the services of third parties whom we consider to be service providers in order to facilitate or outsource one or more aspects of the business and operations related to the products and services we provide, particularly in the field of website hosting or computer programming. Accordingly we may forward some of your personal information directly to these service providers. These service providers are subject to a confidentiality agreement with the clinic, and are required by law not to use your personal information for any purpose other than to perform or facilitate the mandate entrusted to them by the clinic, unless they have obtained your explicit consent or authorization prior to such additional use.

In some cases, the service provider may gather information from you directly. If so, we will inform you of the service provider’s involvement and you will then be responsible for all additional information that you supply to them as well as any additional use they make of such information. If you supply additional information directly to a service provider, the use made of your information is governed by that supplier’s own confidentiality policy.

In view of certain existing laws and regulations, we cannot guarantee that none of your personal information will ever be disclosed in a manner that is not in accordance with this confidentiality policy. For example, it is possible that we may be obliged in some circumstances to disclose personal information to the government or to third parties. Consequently, although we engage in practices that comply with industry norms for protecting your privacy, we cannot promise that your personal information or private communications will always remain private, and you should not expect them to remain so.


The clinic’s internet servers may obtain information in a passive and automatic fashion concerning the internet browsing habits of the website’s users, and such information may be linked to the user’s internet protocol (“IP”) address, i.e., the unique internet address assigned to every user by their internet service provider. Server registries may record statistical information such as users’ IP addresses, type of operating system, time and length of visit or pages consulted. They may also identify user categories thematically by domain or type of internet browser. Statistical information of this sort is generally collected and used by the clinic in a manner that does not identify website users.

This website may also make use of cookies. Cookies are text files placed by the website server on the user’s hard drive at time of access to the website in order to memorize information attached to the user and made use of when browsing a website. Cookies may be stored on your hard drive or in a temporary memory file from which they are erased when you close your browser or shut down your computer. We may use these cookies to obtain information about your past browsing habits or activities, for the purpose of helping us deliver better service. You may block our cookies by using the features provided by your internet browser. Please note however, that if you block cookies some website functions may not operate correctly.

The website may also contain hyperlinks to other websites. These are supplied for your reference only and may have practices and policies that differ from those of the clinic with respect to confidentiality. The clinic is not responsible for these third-party websites and we suggest that you review their confidentiality policies if you choose to visit their websites.

Communications from the Clinique Santé-voyage de la Fondation du CHUM

If you have supplied your postal or email address, we may communicate with you in order to send you information about our programs or services. If you do not wish to receive this information, please let us know by communicating with us via one of the contact addresses listed below.

Your consent, confirmation and changes to personal information

You may withdraw your consent allowing the clinic to manage your personal information by sending a request in writing to the address indicated in the legal notice, subject to applicable legal and contractual restrictions, and on sufficient notice in advance. However, such withdrawal of consent may reduce our ability to supply certain products and services to you. You may contact the clinic for further information about the implications of withdrawing your consent.

You may also access and revise your personal information held by the clinic and make appropriate changes by contacting the clinic. You may be asked to make your request in writing and to supply accompanying pieces of identification. We ask for such identification in order to make sure, among other things, that we do not unintentionally disclose your personal information to a third party who might attempt to pass for you.

If you have a question or concern…

If you wish to obtain more complete information about the clinic’s policy and practices on confidentiality, please contact the clinic using the information below. Please let us know your questions or concerns and we will do our best to assist you.

By letter:
1001 St-Denis
6th Floor
Montreal, Quebec
H2X 3H9

By telephone:

By email:


Should any provision of this confidentiality policy be contrary to law, null or not binding for any reason, it shall be considered severable from the confidentiality policy without effect on the validity or binding nature of the provisions.

Applicable laws and jurisdiction

This confidentiality policy and its interpretation are subject to the applicable laws in force in Quebec and in Canada. The courts of the district of Montreal, province of Quebec, shall have exclusive jurisdiction to hear any dispute respecting this confidentiality policy, including its interpretation and effects.